Terms of Sale

Terms of sale

 

WHAT DOES INCLUDE THE PRICE OF ACCOMMODATION?

In the price of accommodation it is included stay, use of bed linen and towels, cleaning of the housing and supplies used as soap and toilet paper.

WHAT DOES NOT INCLUDE THE PRICE OF ACCOMMODATION?

The price of accommodation does not include any extras that are hired or optional, such as breakfast, lunch, mini-bar, transportation, laundry, etc.

CHECK-IN AND CHECK-OUT

Check-in and check-out vary depending on each property but usually usually the following:

Check-in: from 3:00 pm to 10:00 pm.
Check-out: from 8:00 am to 12:00 pm.

In case you wish to change the schedule of check-in and/or check-out, notify in advance and we can meet your needs by applying an additional fee.

PAYMENT

For firm reservations, prior payment of at least the first night of the accommodation requested will be essential. On request, you can be issued a payment order for the full amount of the reservation.

Payment is made through bank transfer to the BANKIA account located in Spain, by Paypal or credit card.

Exceptionally, we can issue a payment order for the customer to pay the deposit with your credit or debit card.

Transfer fees (national or international) will be paid by the customer, so does the expenses incurred when paying by card.

If the customer has paid only the first night as a reserve, the remaining amount will be paid in cash (Euros) upon arrival at the accommodation.

BOOKING CONTRACT

Once the payment of the first night of the accommodation chosen by the customer is made, LUJOCUBA will send by email a reservation contract which will contain: the customer identification data, the dates of check-in and check-out, the name of rented accommodation and the address, as well as the breakdown of the amount of the first night paid as reservation deposit and the remaining amount payable to the owner.

It is necessary for the customer to download this Booking Contract on his/her mobile device or to submit it printed.

CANCELLATIONS OR MODIFICATIONS

The following cancellation policy applies once the reservation is paid:

  • If canceled or modified up to 15 days before arrival, we will refund the full amount paid minus the first night of your intended stay.
  • If canceled or modified with less than 15 days in advance or does not show at the hotel on the scheduled date, the total paid care is lost.
  • No refunds to credit cards other than those used to make the reservation will be charged. We aim to process refunds within 72 hours of receiving the refund request and required information.
  • Refunds must be requested in writing within 30 days after the date of planned stay maximum. Once this period has passed, no refunds will be made.
  • If reimbursement involves transfer fees it will be charged to the customer.

These conditions apply even in circumstances beyond the control of the customer or that were beyond its control.

LUJOCUBA reserves the right to change the accommodation in the event that there is a problem that harm the client’s stay by one of similar or better features. Problems such as damage, leaks, works or other force majeure. In this case, if the client does not agree with the change, he/she shall be entitled to refund the payment made at the time of booking.

NUMBER OF PERSONS INCLUDED IN THE RESERVATION

The customer has to inform LUJOCUBA the exact number of people staying at the hotel. The use of accommodation for an amount of occupants higher than indicated in the reservation is prohibited. If this assumption is violated, LUJOCUBA is entitled to terminate the reservation contract for not respecting the agreed clauses, without the customer can seek compensation or compensation.

Number of persons per room

Private houses in Cuba generally have the following rules regarding the number of people who can stay in the rooms:

  • When guests are a group of friends who come alone, each of them must stay in one room. The rooms are classified as simple.
  • When guests come with their couples, rooms are classified as double.
  • When it is the case of family, rooms are classified as double. They can stay two people in a room and exceptionally can request an extra bed for a small child if necessary.
  • About cuban companions.

The law in Cuba allows you to overnight and stay in an apartment or in a private home with anyone even a cuban person, as long as that person is identified and adult.

It is not allowed to invite a cuban to any room if you are already registered with someone else. A stay for two adults per room is only allowed.

LIABILITY OF BEHAVIOR

The rented accommodation can only serve as a holiday. Professional activity is prohibited in rented premises.

Guests must conform to the rules of procedure of the building or house, especially about noise, cleanliness, smoking areas, etc.
The accommodation is let to the dates and times fixed in the contract.

Both the contractor and the accompanying, will be responsible for their behavior. It is totally prohibited drug and narcotics in rented accommodation, as well as holding parties with loud music. If guests do not behave correctly LUJOCUBA entitled to ask them to vacate the property without compensation or compensation.

When renting a LUJOCUBA accommodation you accept the General Conditions, so you shall be governed by them.

DATA PROTECTION

Protecting your personal data is very important to us. The collection, processing and use of personal information you provide is done in accordance with legal provisions.

 

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